Office Administrator
Position: Office Administrator
Type: Permanent / Hybrid / Part Time (Mon-Fri 10am to 2pm)
Location: Bracknell, Berkshire (Mondays & Fridays are working from home, after training, and Tuesdays, Wednesdays & Thursdays are in the office)
Salary: £21k (pro rata)
This is a fast pace and buzzing environment, and you will be part of a team that takes pride in doing the right job for our customers.
Position Summary:
You will assist the sales and reservations administrator, and wider team, when needed with all incoming reservations and customer calls from our valued clients wanting to book any of our UK or Cruise departures, delivering exceptional customer service while converting enquiries into sales. You will be responsible for, and take charge of, the office stock and inventory, including but not limited to, the ordering and tracking of all merchandise, office supplies and equipment rotas. You will undertake ad hoc office/event administration tasks as required including, but not, limited to supporting the UK events and Overseas & Cruise Specialists with event preparation, along with weekly proofing and distribution of our internal bridge tasks.
Position Responsibilities Summary:
- Answering client calls and assisting them with queries and bookings
- Merchandise / stock inventory management
- Email support
- Proofing and distribution
- General office and product administration support
- Bi-weekly meeting preparation, note taking and write ups
- Actioning shared and personal email inboxes
Who you are:
- MS Word & Excel & Outlook proficient
- Strong organisational and administrative skills
- Confident and friendly communicator both written and verbal
- Excellent time and workload management
- Ability to work on own initiative
- Capable of working under pressure, and to shifting deadlines
- Commitment to learning and improving with the role and wider business
Experience:
- 2 years office administration (preferable)
What we are offering:
- 20 days annual leave (pro rata), plus bank holidays
- 2 team events, annually
- End of year bonuses based on performance