ATOL / CAA Help

If you have an ATOL flight inclusive package booking and have been issued with flight tickets, the flights may be valid for travel and passengers are advised to check with the airline. We have been advised that overseas suppliers may have not been paid in full or at all.

If the airline confirms you have a valid ticket for travel, you have two options:

Option 1

If you do not wish to use your flight, you can submit a claim for a refund for the amount you paid for your ATOL protected package with Great Little Escapes LLP (depending upon your original method of payment).

Also applicable for passengers with non-valid flights.

PAYMENT METHODS

Original payments by credit card

If you originally paid Great Little Escapes LLP by credit card, you should submit a claim to your credit card issuer. We have provided an ATOL Negative Response Letter to assist your claim with your credit card issuer.

Original payments by credit card and other methods

If you paid for your original trip by credit card and other methods to Great Little Escapes LLP, you should submit a claim to your credit card issuer for the portion you paid by credit card, and from ATOL for payments by other methods.  The amount you can claim from your credit card issuer will be capped at the value of your original credit card payment.

We have provided an ATOL Negative Response Letter to assist your claim with your credit card issuer.

Original payments made using other methods only

If you paid for your original trip by any method other than credit card, you should submit a claim to ATOL.

Option 2

You may use your flight and if you are asked to pay again for the other services that formed your original package, you may claim for the cost of the replacement service elements.

We have been advised that other elements that form part of ATOL protected packages have either not been paid or partially paid to overseas suppliers and you may be required to re-arrange and pay for these services again. To avoid any issues in resort, you should confirm the cost of all the services in advance of travel.

You may submit a claim to ATOL for the value of the costs incurred in replacing the pre-booked elements of the original holiday, depending upon the original method of payment.

There is a limit to the amount you can claim. For details of your claim entitlements please view the ATT Payment Policy. The replacement items must match the original booking or be of the same standard, board basis, room type, tour etc, as the original.

METHODS OF PAYMENT

Original payments by credit card

If you originally paid Great Little Escapes LLP by credit card, you should submit a claim for the value of the cost of the replacement elements to your credit card issuer. The amount you can claim from your credit card issuer will be capped at the value of your original credit card payments.  Please note claims cannot exceed the value of the original payments made to Great Little Escapes LLP.

We have provided an ATOL Negative Response Letter to assist your claim with your credit card issuer.

Original payments by credit card and other methods

If you paid for your original trip by credit card and other methods to Great Little Escapes LLP, you should submit a claim to your credit card issuer for the portion you paid by credit card, and from ATOL for payments by other methods.  The amount you can claim from your credit card issuer will be capped at the value of your original credit card payments or the value of the replacement elements, whichever is the lower amount. You are advised to confirm with your credit card issuer prior to travelling to establish what your claim entitlement amount is.

Your total ATOL claim entitlement is for the value of the replacement elements, up to the cost you paid for your original trip, minus the amount originally paid by credit card.

We have provided an ATOL Negative Response Letter to assist your claim with your credit card issuer.

Original payments made using other methods only

If you paid for your original trip by any method other than credit card, you should submit a claim to ATOL.

Warning

Please note that if you choose to travel and use your valid flight, you are not protected under The Package Travel and Linked Travel Arrangements Regulations 2018 as your package travel provider has ceased to trade.  You will therefore be responsible for any risks arising from each individual element of your trip which would have previously been protected.

Your original booking documents and evidence of payments may assist you in completing the claim form.

Do not submit these documents when completing your claim form, we will request these from you after your claim has been verified.

When completing the ATOL claim form:

• Option 1 select “Forward booking and claiming a full refund”.
• Option 2 select “Forward booking but used an element of the original booking”.
• Use your ATOL Certificate Number (Booking Reference), found on the bottom left corner of the ATOL Certificate
• (Options 1 and 2) List all the payments you made for your ATOL protected booking.
• (Option 2) List all the payments you made for the replacement elements and deduct the value of the payments for your original booking. i.e., amounts not claimed for, to ensure your claim is for the cost of the replacement service elements.
• (Options 1 and 2) In addition, if applicable, deduct the value of payments by credit card which you are claiming from your credit card issuer.

ATOL claim form

Great Little Escapes Negative Response Letter

If you have an ATOL flight inclusive package booking and have been issued with flight tickets, the flights may be valid for travel and passengers are advised to check with the airline. We have been advised that overseas suppliers may have not been paid in full or at all.

If the airline confirms you have a valid ticket for travel, you have two options:

Option 1

If you do not wish to use your flight, you can submit a claim for a refund for the amount you paid for your ATOL protected package with Great Little Escapes LLP. Also applicable for passengers with non-valid flights.

Option 2

You may use your flight and if you are asked to pay again for the other services that formed your original package, you may claim for the cost of the replacement service elements.

We have been advised that other elements that form part of ATOL protected packages have either not been paid or partially paid to overseas suppliers and you may be required to re-arrange and pay for these services again. To avoid any issues in resort, you should confirm the cost of all the services in advance of travel.

There is a limit to the amount you can claim. For details of your claim entitlements please view the ATT Payment Policy. The replacement items must match the original booking or be of the same standard, board basis, room type, tour etc, as the original.

Warning

Please note that if you choose to travel and use your valid flight, you are not protected under The Package Travel and Linked Travel Arrangements Regulations 2018 as your package travel provider has ceased to trade.  You will therefore be responsible for any risks arising from each individual element of your trip which would have previously been protected.

Your original booking documents and evidence of payments may assist you in completing the claim form.

Do not submit these documents when completing your claim form, we will request these from you after your claim has been verified.

When completing the ATOL claim form:

• Option 1 select “Forward booking and claiming a full refund”.
• Option 2 select “Forward booking but used an element of the original booking”.
• Use your ATOL Certificate Number (Booking Reference), found on the bottom left corner of the ATOL Certificate
• (Options 1 and 2) List all the payments you made for your ATOL protected booking.
• (Option 2) List all the payments you made for the replacement elements and deduct the value of the payments for your original booking. i.e., amounts not claimed for, to ensure your claim is for the cost of the replacement service elements.

ATOL claim form