Sales and Reservations Administrator
Position: Sales & Reservations Administrator
Type: Permanent / Hybrid / Full time (37.5 hours a week)
Location: Bracknell, Berkshire (Mondays & Fridays, after training, are working from home and Tuesdays, Wednesdays & Thursdays are in the office)
Salary range: £22k- £24k DOE
This is a fast pace and buzzing environment, and you will be part of a team that takes pride in doing the right job for our customers.
Position Summary:
You will take charge of all incoming reservations and customer calls and be the first point of contact for our valued clients wanting to book any of our UK or Cruise departures, delivering exceptional customer service while converting enquiries into sales. You will build strong working relationships with our UK events and Overseas & Cruise Specialists, along with key UK partners and stakeholders. You will be working with the business development team to grow our subscriptions, memberships and wider holiday clientele through effective outbound sales strategies.
Position Responsibilities Summary:
- Answering client calls and assisting them with queries and bookings
- Actioning shared, personal email inboxes and customer tickets
- Actioning daily morning voicemails
- Undertake outbound sales initiatives in line with business development team needs
- Support UK Events Specialist with accurate reporting, manifests and rooming lists
- Be fully trained on UK, Cruise and Overseas event preparation(s) in case cover is required
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Who you are:
- Customer focused and orientated
- Confident and friendly communicator both written and verbal
- Excellent time and workload management
- Ability to work on own initiative
- Strong organisational and administrative skills
- MS Word & Excel & Outlook proficient
- Capable of working under pressure, and to shifting deadlines
- Commitment to learning and improving with the role and wider business
Experience:
- 2 years office administration (essential)
- 1 year travel sales and/or reservations (preferable)
What we are offering:
- Competitive salary based on experience
- 20 days annual leave, plus bank holidays
- 2 team events, annually
- End of year bonuses based on performance